Frequently Asked Questions
The following are some of the most frequently asked questions and their answers. Please go through them to know more about our services.
General FAQs
1What is eHalaqah?
It is an online Qur’an learning platform which was launched in order to spread the learning of authentic Quran sciences across the world via internet and technology. With the supervision of scholars who maintain strict Islamic guidelines, this service is brought to you to facilitate Quran learning from the comfort of your home.
It is affiliated to معهد البيان للدراسات القرانية and accredited by وقف البيان للدراسات القرانية
2Can anyone join these programs & courses?
Yes, anyone can join our programs & courses. All males & females (adults or kids) are welcome to join.
3What platform are the classes conducted on?
We conduct our classes through the “Zoom” platform, which is one of the leading online meeting platform in the educational field around the World.
4What is the process of joining?
To join, the process is as follows:
Step-1: Please go to the “REGISTRATION LINK” and submit the online application. Kindly ensure to submit separate application for each candidate (enter the details of the candidate ONLY, who shall study with us. Parents can include their phone and email for registering kids).
Step-2: As soon as we receive your application, we shall process it and setup your Trial class, the details of which shall be sent through email.
Step-3: If you wish to join after the Trial class, we shall send you instructions to pay the fee and upon receiving the receipt of fee, your admission gets confirmed! Please go through the “FEE STRUCTURE” before applying for any program.
Step-1: Please go to the “REGISTRATION LINK” and submit the online application. Kindly ensure to submit separate application for each candidate (enter the details of the candidate ONLY, who shall study with us. Parents can include their phone and email for registering kids).
Step-2: As soon as we receive your application, we shall process it and setup your Trial class, the details of which shall be sent through email.
Step-3: If you wish to join after the Trial class, we shall send you instructions to pay the fee and upon receiving the receipt of fee, your admission gets confirmed! Please go through the “FEE STRUCTURE” before applying for any program.
5What are the requirements for the class?
You need a Laptop/Desktop (PC) or Smartphone (Android/iOS) or any device like Tablet/iPad; a high speed internet connection, a good headset with mic and pencil/pen with a notebook.
Laptop or Desktop: It can be of any average configuration. Our portal works perfectly with all common browsers like firefox, chrome etc. Please ensure that your browser has no issues before starting your classes. Download the desktop application of Zoom.
Smartphone or Tab: It can be either Android or Apple version. It must have “Zoom” application installed in it.
High Speed Internet Connection: We advise you to have internet connection of no less than 4 MB speed (although 1 MB also works well). This shall ensure proper and smooth flow of the class. If you have intermittent connection problem then please resolve it before you start your classes. Bad connection leaves bad impression of both the Academy and the Tutor.
Headset and Mic: A good headset with mic is another vital thing necessary for your online classes. We advise you to buy a new one so that there is no unnecessary interference due to loose/worn-out wire etc while conducting the classes.
Pen/Pencil and Notebook: Having a pencil/pen and a notebook is a very good habit while attending these classes. This shall ensure that you scribble all the important points and maintain it for revision.
Laptop or Desktop: It can be of any average configuration. Our portal works perfectly with all common browsers like firefox, chrome etc. Please ensure that your browser has no issues before starting your classes. Download the desktop application of Zoom.
Smartphone or Tab: It can be either Android or Apple version. It must have “Zoom” application installed in it.
High Speed Internet Connection: We advise you to have internet connection of no less than 4 MB speed (although 1 MB also works well). This shall ensure proper and smooth flow of the class. If you have intermittent connection problem then please resolve it before you start your classes. Bad connection leaves bad impression of both the Academy and the Tutor.
Headset and Mic: A good headset with mic is another vital thing necessary for your online classes. We advise you to buy a new one so that there is no unnecessary interference due to loose/worn-out wire etc while conducting the classes.
Pen/Pencil and Notebook: Having a pencil/pen and a notebook is a very good habit while attending these classes. This shall ensure that you scribble all the important points and maintain it for revision.
6Are these One-to-One classes?
Yes, these are one-to-one classes with the tutor. Only one student is in the class with the tutor.
7What is the duration of each class?
Each student gets 30 minutes of one-to-one time with the Tutor. Each class is for duration 30 minutes approximately (25 minutes to be precise plus 5 minutes of buffer). Inshallah!
8For how many classes per week can one enroll?
Each student can select from either of these two options:
A student who wishes to go for “3 days per week” classes, may select one of these two sets of days, i.e, “Sunday-Tuesday-Thursday” or “Monday-Wednesday-Saturday“.
OR
A student who wishes to go for “6 days per week” classes, may select all the days of the week, except Friday.
The halaqahs does not operate on Fridays.
A student who wishes to go for “3 days per week” classes, may select one of these two sets of days, i.e, “Sunday-Tuesday-Thursday” or “Monday-Wednesday-Saturday“.
OR
A student who wishes to go for “6 days per week” classes, may select all the days of the week, except Friday.
The halaqahs does not operate on Fridays.
9How many students are there in each class?
Its a One-one-One session with the Tutor. So only one student studies with the Tutor.
10Where are the Tutors from?
Our Quran tutors are from different parts of the world, of varied origins, speaking different languages and hence catering to respective students.
11Do the tutors have proper qualifications?
Yes, our tutors have the required qualification and are experienced in their field of teaching. They all have Shahadah, Ijazah or respective qualification certificates along with years of teaching experience.
Technical FAQs
1How do I Launch the class?
Please click on the following link: https://ehalaqah.com/launching-class/
2Do you provide support to fix technical issues related to my computer or internet?
No. We not provide technical support like fixing your laptop, internet connection problems, application problems etc. It is the responsibility of the student to have such technical issues fixed through a professional technician on their own.
However, we may help in resolving a few technical issues as a gesture to encourage the student to learn.
3There is a lag/dropped words in the voice or jerky video, cant hear properly?
Lag or dropped words in the voice occur due to slow Internet connection or high CPU usage.
Follow the below steps:
- Check speed of your Internet connection.
- Close a few or all applications that you don’t require in the class to free system memory.
- Try with different browser e.g.: Mozilla Firefox, Internet explorer or Chrome. Do not download stuff, watch YouTube videos, update Windows/ Anti-virus software nor do any other activity which requires internet access while you are attending the classes to ensure a smooth connection between your pc and the class server.
Follow the below steps:
- Check speed of your Internet connection.
- Close a few or all applications that you don’t require in the class to free system memory.
- Try with different browser e.g.: Mozilla Firefox, Internet explorer or Chrome. Do not download stuff, watch YouTube videos, update Windows/ Anti-virus software nor do any other activity which requires internet access while you are attending the classes to ensure a smooth connection between your pc and the class server.
4Tutor cant hear me, my voice isnt going through
Follow the below steps:
- Test your microphone in audio tests; make sure your mic is plugged in and is working.
- Check your microphone is not muted.
- Ensure if the speakers are un-mute and level of volume is sufficient.
- Try with different browser eg: Mozilla Firefox, Internet explorer or Chrome.
- Try using the application on a different gadget.
- Test your microphone in audio tests; make sure your mic is plugged in and is working.
- Check your microphone is not muted.
- Ensure if the speakers are un-mute and level of volume is sufficient.
- Try with different browser eg: Mozilla Firefox, Internet explorer or Chrome.
- Try using the application on a different gadget.
5I can hear tutor clearly but my voice isnt clear to the tutor
Follow the below steps:
- Make sure that the sound is not on mute. Please check the sound icon at the bottom of right corner of your computer and make sure it’s not on mute and volume is pushed up to maximum level.
- Check your head set and make sure it is properly connected to your PC. Volume scroll on your headset should be set to maximum.
- If you are using laptop and you are getting tutor voice clearly but your voice is not clear than make sure you disable the internal mike of your laptop when using head set.
- In case of Desktop, if you have webcam connected to it than the mike option of webcam should be disable otherwise your voice will be not clear.
- If you are using a mobile, then check if the MIC is working.
- Make sure that the sound is not on mute. Please check the sound icon at the bottom of right corner of your computer and make sure it’s not on mute and volume is pushed up to maximum level.
- Check your head set and make sure it is properly connected to your PC. Volume scroll on your headset should be set to maximum.
- If you are using laptop and you are getting tutor voice clearly but your voice is not clear than make sure you disable the internal mike of your laptop when using head set.
- In case of Desktop, if you have webcam connected to it than the mike option of webcam should be disable otherwise your voice will be not clear.
- If you are using a mobile, then check if the MIC is working.
6My class isnt opening, nothing happens
Try to change the device and check. Sometimes your Laptop might not be in proper working mode, however smartphones tend to work smoothly.
7Should I refresh the browser page if things arent working in the class?
Please refresh the page in the following cases:
- Class page gets frozen (at any time during the class).
- You are unable to hear the teacher voice while other students can.
- Voice is breaking for you.
- The teacher is unable to hear your voice after giving you the access to speak.
- Class page gets frozen (at any time during the class).
- You are unable to hear the teacher voice while other students can.
- Voice is breaking for you.
- The teacher is unable to hear your voice after giving you the access to speak.
Payment & Fee related FAQs
1Do you have discounts on fee?
A little survey of the market will make you realize that our payment structure is the least possible for such a high quality program. So we cannot provide any discounts to an individual at this moment.
However, we do have a family discount system. Kindly contact "admin@ehalaqah.com" for more details.
However, we do have a family discount system. Kindly contact "admin@ehalaqah.com" for more details.
2What payment system do you use to receive fee?
Currently, we use Paypal as the primary payment system to receive the student fee. As an alternative, we also accept fee through bank to bank transfer.
Since Paypal is one of the largest and most easiest forms of online payment system, most of our students find it easy to pay their fee through it. A student may pay either through a Paypal account or by using a credit/debit/cash card.
Since Paypal is one of the largest and most easiest forms of online payment system, most of our students find it easy to pay their fee through it. A student may pay either through a Paypal account or by using a credit/debit/cash card.
3What to do if unable to pay through Paypal?
If you are unable to pay through Paypal payment system, then please request for an alternative payment method by sending an email to admin@ehalaqah.com.
4How do i pay if my country is not listed in Paypal?
Incase your country does not appear on Paypal, then you won't be able to pay us through it. In such a case, please email to admin@ehalaqah.com and ask for alternative payment method.